Unauthorized transactions
What action should a client take against his bank ?
Célian Hirsch
— 27 October 2022
If the bank executes unauthorized transactions, should the customer file a claim for enforcement or damages? This depends on whether the fraud is internal or external, as stated by the Swiss Federal Supreme Court in ATF 149 III 105 (ruling 4A_407/2021). The facts can be simplified as follows: a relationship manager, in charge of a bank's Turkish desk, carries out transactions (Forex operations, investments, transfers, etc.) on the accounts of several customers, without having received prior orders. In order to[...]